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For purchases made via credit card, on Pyrosales’ website www.pyrosales.com.au, information is managed through a secure payment gateway managed by Stripe (https://stripe.com/au). Pyrosales do not store credit card details.
For purchases made online and where credit card is not used, we also accept PayPal, Bank transfer and Pay by Phone using credit card. Instructions on these options should be followed.
When viewing an item on Pyrosales’ website, select your preferred product options from the drop down menus, including quantity, press the ‘Add to cart’ button to have this product added to the cart.
After you have added an item to your Cart, you will receive a notification confirming your product has been added to the cart. You will then be prompted to view your Cart or you can continue shopping. Here, you may review all items in your Cart, update quantities, remove items or return to the product detail page. Once you have reviewed the items in your Cart, you may either continue shopping or proceed to check out and place your order.
If you have an account, you can check the status of your order at anytime, by simply logging into your account and clicking “My Orders”. If your order states “Processing”, your order has been received and is being processed by our warehouse. If your order has “Completed”, you will see a delivery tracking number when clicking “View Order”.
If you do not have an account, you’ll find the Tracking Number in the “Shipping Confirmation” email, sent to you once your package has been dispatched. You may also contact our office on 1300 737 976, where we will be able to provide you with your tracking information.
Your personal and credit card details are kept safe at all times and we are strongly committed to protecting your privacy and providing a safe and secure online experience.
Pages that require you to enter personal information are secure. There will be a padlock icon in your browser which confirms the authenticity of our website security.
| Service | Cost |
| Up to 0.5kg | $10.00 |
| Over 0.5kg | $20.00 |
| Orders over $200 | FREE |
Pyrosales has a 30 day policy for refunds. If 30 days has passed since your purchase, we cannot offer a refund or exchange. To be eligible for a return, the item must be returned, at the purchaser’s expense, unused, in the same condition that you received it. It must also be in the original packaging.
Manufactured items and custom made items cannot be returned unless deemed faulty by the Company.
To complete your return, goods must be returned to Pyrosales at 2/41 Whyalla Place, Prestons, NSW, Australia, 2170.
If applicable, once returned item is received and inspected, we will send an email to confirm we have received your returned item. We will also notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your original method of payment.
If your refund has not arrived, check your bank account again, then contact your bank or credit card provider. It may take some time before the credit is officially posted.
If the credit continues not to show, email us at sales@pyrosales.com.au with your order number.
Discounted or sale items cannot be refunded unless deemed faulty by the Company.
We will replace items if they are faulty. If you need to exchange an item for the same item, complete the Contact Us Enquiry Form at https://www.pyrosales.com.au/contact-us/ or email sales@pyrosales.com.au.
For our full terms and conditions, click Pyrosales’ Terms and Conditions of Sale.
