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Pyrosales’ Order, Payment, Shipping and Returns Policies

Ordering and Payment

Payment Options

For purchases made via credit card, on Pyrosales’ website, information is managed through a secure payment gateway managed by Stripe ( Pyrosales do not store credit card details.

For purchases made online and where credit card is not used, we also accept PayPal, Bank transfer and Pay by Phone using credit card. Instructions on these options should be followed.

Adding items to your cart

When viewing an item on Pyrosales’ website, select your preferred product options from the drop down menus, including quantity, press the ‘Add to cart’ button to have this product added to the cart.

Placing an Order

After you have added an item to your Cart, you will receive a notification confirming your product has been added to the cart. You will then be prompted to view your Cart or you can continue shopping. Here, you may review all items in your Cart, update quantities, remove items or return to the product detail page. Once you have reviewed the items in your Cart, you may either continue shopping or proceed to check out and place your order.

Checking Out

Step 1
By clicking the “Go To Checkout” button in your cart, you will be asked to either sign-in to your account or you can use the one step guest checkout if you do not have an account. We recommend creating an account in order to track orders and returns and keep track of your purchasing.
Step 2 
If you do not have an account, you will be asked to enter your billing address information. If your billing address is the same as your ship to address, you may proceed to the next step, or you may edit your shipping address to a different address by clicking edit.
Step 3
Next choose if you would like to have your item shipped or if you would like to pick it up from one of our three locations: NSW office, QLD office or VIC office.
If you choose the shipping option, shipping costs will automatically be added according to our shipping rates.
Step 4 
To complete your order, simply confirm by reviewing the order totals and entering in your payment information.  We accept Visa, MasterCard and American Express credit card payments as well as PayPal, Bank Transfer and Pay by Phone payments. Then click the “Place Order” button.  Upon completion you will be given an order number and you will receive an email confirmation of your order details. Please note, your order will not be shipped until payment has been received.

Tracking Your Order

If you have an account, you can check the status of your order at anytime, by simply logging into your account and clicking “My Orders”. If your order states “Processing”, your order has been received and is being processed by our warehouse. If your order has “Completed”, you will see a delivery tracking number when clicking “View Order”.

If you do not have an account, you’ll find the Tracking Number in the “Shipping Confirmation” email, sent to you once your package has been dispatched. You may also contact our office on 1300 737 976, where we will be able to provide you with your tracking information.

Change or Cancel your order

If you need to change or cancel your order, please contact us immediately on 1300 737 976 or email We aim to process and ship orders as quick as we can.

Secure Payments

Your personal and credit card details are kept safe at all times and we are strongly committed to protecting your privacy and providing a safe and secure online experience.

Pages that require you to enter personal information are secure. There will be a padlock icon in your browser which confirms the authenticity of our website security.

Shipping and Returns

Local Shipping Rates

Service Cost
Up to 0.5kg $10.00
Over 0.5kg $20.00
Orders over $200 FREE

You will receive your order between 2-9 days from the day it is shipped. We will not ship your order until your payment has been received, which can take up to two days. This does not include holidays or weekends.
You will receive an email detailing your shipping information, including the carrier we have used to ship your order.
Unfortunately, we do not ship to PO boxes or consolidate orders.

International shipping is to be quoted. To request a quote contact us via email at


Pyrosales has a 30 day policy for refunds. If 30 days has passed since your purchase, we cannot offer a refund or exchange. To be eligible for a return, the item must be returned, at the purchaser’s expense, unused, in the same condition that you received it. It must also be in the original packaging.

Manufactured items and custom made items cannot be returned unless deemed faulty by the Company.

To complete your return, goods must be returned to Pyrosales at 4 Wordie Place, Padstow, NSW, Australia, 2211.

If applicable, once returned item is received and inspected, we will send an email to confirm we have received your returned item. We will also notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be automatically applied to your original method of payment.

If your refund has not arrived, check your bank account again, then contact your bank or credit card provider. It may take some time before the credit is officially posted.

If the credit continues not to show, email us at with your order number.

Discounted or sale items cannot be refunded unless deemed faulty by the Company.

We will replace items if they are faulty. If you need to exchange an item for the same item, complete the Contact Us Enquiry Form at or email

For our full terms and conditions, click Pyrosales’ Terms and Conditions of Sale.